In these conditions the following terms shall have the following meanings:

•‘Seller’ and or ‘Company’ means craftedshoes.co.uk
•‘Buyer’ and or ‘Customer’ means any legal person or body corporate whose Order is accepted by the Company
•‘Contract’ means any contract for the supply of Goods or Services by the Company to the Customer
•‘Goods’ means any goods forming the subject of this contract including parts and components of or materials incorporated in them ‘Services’ means any services forming the subject of this contract.

Shopping with craftedshoes.co.uk you can order products:

•Online, from this website.
•By telephone.
•By post.
If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details.

Prices
Our prices are as displayed on www.craftedshoes.co.uk website, or printed on craftedshoes.co.uk leaflets. We try to make sure that the prices on our website or leaflets are accurate however, we will need to validate the price before we process and accept your order.

If we are unable to supply a particular item that you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. We may offer a replacement or upgraded item as a replacement, but if this is not to your satisfaction, you may cancel your order and we will refund any money you have paid. Customer satisfaction is our number one priority.

Time of payment
You can pay by any credit/debit card. To ensure that shopping on-line is secure, your card details will be encrypted. We currently debit money from your account the same day as completing and dispatching your order.
Delivery of Goods
We offer a free delivery service on all our products to uk postcodes , for international and Off Shore Deliveries (N.Ireland, Channel/Scottish Isles) orders please contact us before ordering

For any delivery queries you can contact us by phone on 01302 366 796.

Guarantee of Satisfaction
Returns
We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable please return them within 7 days in the original packaging and in an unused condition for a full refund less of any postage costs.

The product must be returned in its original condition. We can arrange for the return of the goods, but we will charge you for the costs involved, unless the product is faulty. This charge also applies if you ask for an exchange.

In the first instance please email orders@craftedshoes.co.uk or call our customer service on 01302 366 796

Your statutory rights remain unaffected.

Cancellation
You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see return policy). Our terms and conditions do not affect your statutory rights.

Contacting Us
If you need to contact us, you can e-mail us on orders@craftedshoes.co.uk Alternatively you can contact us by phone 01302 366 796

If you want to write us:

craftedshoes.co.uk
25a Baxter Gate
Doncaster
DN1 1LD

Privacy Policy
craftedshoes.co.uk do not disclose customer information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details. When you place an order we collect your name, e-mail address, mailing address, phone number. We may record which products you purchase. We also monitor customer traffic patterns and site use that enables us to improve the service we provide.

This information is used to process orders and to provide a more personal shopping experience. We may use this information to tell you about changes to our website and to let you know about our products and other craftedshoes.co.uk services if you have opted to receive further information. We do not sell, trade or rent your personal information to other companies.

Security
We use Protx (encryption, passwords, physical security) to protect your personal information against unauthorized access and disclosure.